Frequently Asked Questions
Welcome to Healing Essence Massage! We're so happy to have you!
Before you get started, here are some questions and misconceptions you may have about massage therapy.
Do you offer massage appointments every day? What is your schedule?
Massage appointments are available Monday through Friday, from 8:30 AM - 6:30 PM.
Saturday appointments are available 10:00 AM - 2:00 PM. Special accommodations may be available upon request; please contact our office for options.
Massages are scheduled in advance; please contact our office as far in advance as possible, so you can be placed on the schedule.
We have openings for red light and several of our other services 5 days a week, Monday-Friday from 8:30 AM - 6:30 PM.
Does it bother you when people don’t shave their legs?
ABSOLUTELY NOT! I usually do not even notice. The room is dark. As well as when someone feels hair on the leg, they are very lightly touching the top part of the skin. This is not the case for me.
I am massaging into the muscle and not lightly touching the top of the skin. So I usually do not notice at all nor do I even think about it.
I have never had a massage before. How much do I have to undress?
When you first come in for your massage, your therapist will take you to the therapy room. We will step out and you will undress all the way down to your underwear and get under the sheet and blanket on the massage table.
You will be completely covered. We only uncover the part of your body that is being worked on.
For example, when we work on your back, we uncover the back and then cover it back up when that portion is finished. That is repeated through out the remaining areas.
We do have clients take off their bra so that we can massage the back and shoulders easily.
Some people even prefer to not wear underwear. That is fine. You will be completely covered through the entire session.
For those who would be more comfortable covered, loose shorts may even be worn. We do recommend shorter length shorts so that we can massage the entire leg. You might be disappointed if we can only massage the lower part of the leg and not the upper leg/thigh.
Should I dress up and put on makeup before coming in for my massage?
Only if you want to, but don’t dress up for us. We're only going to mess it all up.
Your policy requires a three hour cancellation notice be given, but what if the appointment is scheduled for 9 AM or earlier?
Please go ahead and still give a three hour notice before your scheduled appointment even for the early sessions.
We get those messages or see those text early, and that gives our office plenty of time to contact another client to fill that time slot. Many times we have a waiting list of people that are hurting and hoping for an available appointment. The 3 hour window gives us time to see or hear the message and contact another person.
I missed my scheduled appointment without letting anyone know. Am I still financially responsible for the session?
Yes. We require a 3 hour minimum cancellation notice (as opposed to others that require a 12-24 hour notice). This allows us plenty of time to call someone else in to take that time slot.
Since there are only so many hours in a day, we can do only so many hours of massage. When someone doesn’t let us know that they aren’t coming then we have absolutely no time to call someone else to come in. This may prevent another client from getting some much needed help.
For those that don’t feel they can respect this policy, it is best that you find another therapist that may suit you better.
Am I required to prepay for my session when I schedule it?
In the past we haven’t required it, but have recently begin to implement it. In the future it will be a part of our normal operation.
The money is nonrefundable, but the session can be rescheduled if a minimum of 3 hour notice is given. It also can be transferred ONLY to one of our other services we offer or products we carry.
Are refunds available for any prepaid sessions or gift certificates?
No, certificates are non-refundable, but can be transferred to one of our other services and/or products.
Gift certificates cannot be transferred to another individual.
How long do I have to use a prepaid service or gift certificate?
2 years from the purchase date. No exceptions.
If you have any other concerns or questions, please reach out to our office via phone or email, and we'll be happy to help in any way we can.